Frequently Asked Questions
We aim to answer as many of your questions as possible, but please do see if your question is answered in the FAQ’s below to get a quicker response. We update these regularly, as we bring out new products and introduce new systems.
Which Jump Rope length is best for me, 10ft or 11ft?
For reference, I am 6'1'' (186cm) and always use a 10ft rope with a knot so I would recommend using the same length if you are the same height or less. For anyone taller, you could go for the 11ft and size down if need be.
How do I size my rope correctly?
Can I use these ropes on hard flooring such as concrete?
We do not recommend using our speed ropes on hard flooring. This is undoubtedly lead to snapping and deteriorate your rope quicker. Please stay off concrete, hard-wood floors, etc, where possible to extend the life of your rope.
What is the weight of the Money Rope / Legacy Heavy Rope?
The weight of our speed ropes are approximately 110g and our heavy rope is 400g or so.
Will you have more colours in the Money Rope collection?
Yes! We're planning new colour way launches in the coming months.
I'm a beginner, which type of jump rope is best for me?
Our ropes are made for all levels and abilities. If your goal is to lose weight and increase your heart rate, use the Legacy heavy rope. If you're into freestyle training and would like to enhance your speed and agility, the Money rope will be the best rope for you.
I don't have a Paypal account - how do I purchase from the website?
You don't need to have a Paypal account to purchase form this site. If you log in via a desktop or tablet, the Paypal payment screen will give you the option to 'pay with another card'. You can then use your card details as usual. Note: Paypal does have some restrictions in certain countries and regions so if you find that you cannot pay at all, it is likely that Paypal doesn't have a secure payment link with your country. We will not be able to assist if this is the case as Paypal is the only payment platform we use currently. We will not accept payment via bank transfers or systems such as Western Union for example.
Do you deliver to my country?
We're proud to say we ship worldwide, but please refer to our delivery information page for more details. There are certain countries and regions which will may experience longer delays due to customs processing. (click here)
CAN I RETURN AN ITEM?
Where is my parcel, it hasn't arrived yet?
Please check that you have allowed at least 10 full working days from when you received the dispatched notifcation email from us.
Check our delivery information page in case your country is one which may require additional time due to customs processing.
Ensure your address was submitted correctly on the order. We cannot be held liable for incorrect addresses and you will not be entitled to a refund if this is the case. In some cases, if the address was input incorrectly, the parcel is returned back to us. When this happens we will contact you. A top up delivery charge may be applicable.
If you've ordered via tracked and signed, you can view the status of your parcel via the link provided on your dispatch confirmation email. It is the customers' responsibility to check with local postal services using this tracked number.
How can I become aN RA Ambassador?
Please tag us on your social media posts using the hashtag #rushathlete as this tag is being monitored for potential athletes. You can also tag us directly using @rush_athletics. We are looking for people to join our team, regardless of their current following. Try to stay consistent with your posts, be active and support the community.
WHAT CLOTHING SIZE SHOULD I PURCHASE?
Clothing comes in a variety of fits and sizes. Please view our photos and see the sizing details within each product. We also have a helpful size guide. Click here to view.