FAQ
Frequently Asked Questions
We aim to answer as many of your questions as possible, but please do see if your question is answered in the FAQ’s below to get a quicker response. We update these regularly, as we bring out new products and introduce new systems.
WHICH JUMP ROPE LENGTH IS BEST FOR ME, 10FT OR 11FT?
For reference, Rush is 6'1'' (186cm) and uses a 10ft rope with a few knots so we would recommend using the same length if you are the same height or less. For anyone taller, you could go for the 11ft and size down if need be.
HOW DO I SIZE MY ROPE CORRECTLY?
Please (click here) for sizing tips and how to use the adjustment mechanism on our ropes.
CAN I USE THESE ROPES ON HARD FLOORING SUCH AS CONCRETE?
We do not recommend using our speed ropes on hard flooring. This will undoubtedly lead to snapping and deteriorate your rope quicker. Please stay off concrete, tiled / hard-wood floors, rough surfaces etc, where possible to extend the life of your rope. We advise using one of our mats.
WHAT IS THE WEIGHT OF THE MONEY ROPE / LEGACY HEAVY ROPE?
The weight of our speed ropes are approximately 110g and our heavy rope is 400g or so. More information can be found on the item description pages.
YOU'RE OUT OF STOCK ON THE SPEED ROPE I WANT, WILL YOU HAVE MORE IN?
Yes! We sometimes face a high influx of orders so may stock out at times. At this current moment we're also dealing with the knock on effects of the global pandemic so things have been disrupted.
If you're able to find the 11ft option of a rope, we encourage you to buy it and then size it down to your specs. It's a simple procedure and we have videos online to talk you through it. Otherwise rest assured we are working hard to get more stocks back in so keep posted on our social media and subscribe to our newsletter to be informed first.
I'M A BEGINNER, WHICH TYPE OF JUMP ROPE IS BEST FOR ME?
Our ropes are made for all levels and abilities. If your goal is to lose weight and increase your heart rate, use the Legacy heavy rope. If you're into freestyle training and would like to enhance your speed and agility, the Money rope will be the best rope for you.
I DON'T HAVE A PAYPAL ACCOUNT - HOW DO I PURCHASE FROM THE WEBSITE?
You don't need to have a Paypal account to purchase form this site. If you log in via a desktop or tablet, the Paypal payment screen will give you the option to 'pay with another card'. You can then use your card details as usual. Note: Paypal does have some restrictions in certain countries and regions so if you find that you cannot pay at all, it is likely that Paypal doesn't have a secure payment link with your country. We will not be able to assist if this is the case as Paypal is the only payment platform we use currently. We will not accept payment via bank transfers or systems such as Western Union for example.
DO YOU DELIVER TO MY COUNTRY?
We're proud to say we ship worldwide, but please refer to our delivery information page for more details. There are certain countries and regions which will may experience longer delays due to customs processing. (click here)
CAN I RETURN AN ITEM?
Yes, if you are unhappy with your item or have an issue, we do accept returns. Please see our returns page for full details and further instructions. (click here)
WHERE IS MY PARCEL, IT HASN'T ARRIVED YET?
Please check that you have allowed at least 10 full working days from when you received the dispatched notification email from us. Check our delivery information page in case your country is one which may require additional time due to customs processing. Ensure your address was submitted correctly on the order. We cannot be held liable for incorrect addresses and you will not be entitled to a refund if this is the case. In some cases, if the address was input incorrectly, the parcel is returned back to us. When this happens we will contact you. A top up delivery charge may be applicable. If you've ordered via tracked/express, you can view the status of your parcel via the link provided on your dispatch confirmation email. It is the customers' responsibility to check with local postal services using this tracked number.
HOW CAN I BECOME AN RA AMBASSADOR?
Please tag us on your social media posts using the hashtag #rushathlete as this tag is being monitored for potential athletes. You can also tag us directly using @rush_athletics. We are looking for people to join our team, regardless of their current following. Try to stay consistent with your posts, be active and support the community.
WHAT CLOTHING SIZE SHOULD I PURCHASE?
Clothing comes in a variety of fits and sizes. Please view our photos and see the sizing details within each product. We also have a helpful size guide. Click here to view.
WHY CAN'T I TRACK MY PARCEL?
If you've ordered on standard delivery, no tracking number will be applied to your order so please check what type of delivery option you chose at checkout. Certain countries may not offer tracking information even though you selected it at checkout; in this instance please email us at info@rushathletics.co.uk so we can assist. For best tracking and quickest delivery, choose the Express Shipping method which is via DHL.