Frequently Asked Questions
We aim to answer as many of your questions as possible, but please do see if your question is answered in the FAQ’s below to get a quicker response. We update these regularly, as we bring out new products and introduce new systems.
WHICH JUMP ROPE LENGTH IS BEST FOR ME, 10FT OR 11FT?
For reference, Rush is 6'1'' (186cm) and uses a 10ft rope with a few knots so we would recommend using the same length if you are the same height or less. For anyone taller, you could go for the 11ft and size down if need be.
HOW DO I SIZE MY ROPE CORRECTLY?
CAN I USE THESE ROPES ON HARD FLOORING SUCH AS CONCRETE?
WHAT IS THE WEIGHT OF THE MONEY ROPE / LEGACY HEAVY ROPE?
YOU'RE OUT OF STOCK ON THE SPEED ROPE I WANT, WILL YOU HAVE MORE IN?
I'M A BEGINNER, WHICH TYPE OF JUMP ROPE IS BEST FOR ME?
I DON'T HAVE A PAYPAL ACCOUNT - HOW DO I PURCHASE FROM THE WEBSITE?
DO YOU DELIVER TO MY COUNTRY?
CAN I RETURN AN ITEM?
WHERE IS MY PARCEL, IT HASN'T ARRIVED YET?
HOW CAN I BECOME AN RA AMBASSADOR?
WHAT CLOTHING SIZE SHOULD I PURCHASE?
WHY CAN'T I TRACK MY PARCEL?
If you've ordered on standard delivery, no tracking number will be applied to your order so please check what type of delivery option you chose at checkout. Certain countries may not offer tracking information even though you selected it at checkout; in this instance please email us at firstname.lastname@example.org so we can assist. For best tracking and quickest delivery, choose the Express Shipping method which is via DHL.